Patient Access Representative - Incentivized Career Ladder

  • Requisition ID: Patient Access Rep.
  • Department: 200630 Patient Access
  • Schedule: Full Time - Eligible for Benefits
  • Shift: Varies
  • Category: Clerical & Administrative Support

Position Overview: Are you a friendly, customer service-oriented individual with a passion for helping others? We are seeking an engaging and enthusiastic Patient Access Representative to join our team as our First Point of Contact Superstar. In this pivotal role, you will be the first face and voice our patients encounter, making a lasting impression by providing exceptional service and ensuring a seamless process. If you have excellent communication skills, attention to detail, and a genuine desire to make a positive impact on patients' healthcare journey, this opportunity is perfect for you! 



  1. Exceptional Customer Service: Be the welcoming smile and friendly voice that greets our patients, visitors, and guests. Provide exceptional customer service, ensuring a positive and comfortable experience from the moment they enter our facility or contact us by phone. 

  2. Problem-Solving Champion: Act as a resource for patients, addressing their questions, concerns, and inquiries promptly and professionally. Solve problems following established company guidelines. Decisions that must be referred to a supervisor are matters that involve problems which can develop negatively towards the company, time off requests, sick time, work schedules, interoffice problems, etc. 

  3. This position ensures reimbursement for services rendered through verification of insurance eligibility/benefits, obtaining insurance authorization within required time frame, identification and collection of patient financial obligation and accurate charge order entry. Serves the patient and family in such a manner as to make the admission process as comfortable and pleasant as possible 

  4. Collaborative Communicator: Liaise between patients, healthcare providers, and various departments to facilitate effective communication and coordination. Maintain open lines of communication to ensure smooth transitions and handoffs throughout the patient's care journey. 

  5. Privacy Protector: Adhere to strict confidentiality and privacy regulations, such as HIPAA and The Joint Commission, to safeguard patient information. Maintain the highest level of integrity and professionalism when handling sensitive patient data. 

  •  May float to various admitting sites within the health system. 



  1. Customer Service Superstar: Proven experience in a customer service role, demonstrating excellent interpersonal skills and a positive attitude. Previous experience in a healthcare setting is a plus. 

  2. Communication Skills: Outstanding verbal and written communication skills, allowing you to communicate effectively and empathetically with patients, families, and colleagues during times of heightened emotion. 

  3. Detail-Oriented: Strong attention to detail to accuracy. 

  4. Technical Proficiency:  Working knowledge of health care insurance. The ability to accurately document subscriber information, determine payer order sequence and obtain notification as required by payer for services being rendered 

  5. Empathy and Compassion: Display a genuine desire to help others and provide support to patients during their healthcare journey. Ability to maintain composure and provide empathy even in stressful situations. 

  6. Organizational Skills: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Maintain accuracy while handling multiple tasks and responsibilities. 

  7. Computer application skills. 



Benefits/ Perks: 

  • Join a supportive and dynamic team of healthcare professionals who value your contributions.   

  • The chance to make a real difference in the lives of patients and their families.   

  • Continuous development opportunities for personal and professional growth.    

  • Competitive compensation package and comprehensive health and wellness benefits to keep you at the peak of your powers.   

  • Collaborative team that values the impact of every individual in providing exceptional patient care. 



Note: The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. This position does not provide patient care 


 Minimum Qualifications 

Requirements - Required and/or Preferred 




Must have working-level knowledge of the English language, including reading, writing and speaking English. High School Diploma or GED preferred. 


Requires six months of admitting, medical claims processing, professional office experience and/or customer service experience with financial interaction. One year preferred. Experience with Windows Operating systems, SMS InVision, Internet and SMS IMS Document Imaging is also preferred. 





Computer / Typing: 

Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. 




Renown Health exists to make a genuine difference in the health and well-being of the people and communities we serve. And it is through your passion that this mission is made real every day. The relationship with employees is the foundation for success as we proceed with our strategic direction. We strive to build upon this solid partnership by offering a comprehensive and competitive benefits package that meets the diverse needs of employees and their family members.

With my CAREER Rewards there's peace of mind in knowing that Renown Health is also fighting for the most important things in your life - family, finances and future. Navigate options and make sure you are getting the most value from your Nursing career with us.

  • Icon- Edu Assistance@1x

    Education Assistance

  • Icon - PTO@1x

    Paid Time Off

  • Icon - 401@1x

    401(k) Company Match

  • Icon - Flexible Env@1x

    Flexibile Work Environment