Support Services Dispatcher

This position performs a variety of complex duties involved in the receipt of incoming phone calls, radio traffic, multiple alarm systems and dispatching and documenting calls for security, guest services, patient transport, environmental services, facilities engineering , maintenance, fire, resuscitation, hazardous materials spills, traumas, infant/child abduction, weather related emergencies and other emergency/life threatening responses.

The Support Services Dispatcher coordinates all emergent and non-emergent responses for all Renown Health sites where security personnel and/or security systems are located.

In addition, this position monitors emergency system enunciators, security surveillance cameras, various alarm systems and performs other related duties as required, which may include overflow telephone response after-hours. This position also coordinates and prepares written documentation as required for communications, verbal and electronic.

The Support Services Dispatchers keeps current on multiple alarm system computer operations and surveillance systems. Monitors and responds to code and alarm systems including fire, resuscitation, gas, elevator, video recorder alarms, silent alarms and other related systems. This position monitors and responds to the integrated closed circuit television system and access control system. This requires detection, computer manipulation and input while simultaneously coordinating the response by appropriate staff (security, guest services, patient transport, code teams, etc). Staying current on software updates, alarm point inputs and system override procedures. Radio dispatch emergent and non-emergent traffic for Renown Health facilities, and various other special projects and locations. Telephonic contact with fire, police, and emergency agencies. Handle after-hours incoming calls from public concerning emergency situations.

The critical systems and telephones must be monitored on a seven day, twenty-four hour basis: therefore Support Services Dispatchers are required to work all shifts, including holidays, weekends and overtime as required. All employees are subject to being called in and therefore must maintain a telephone number or have another mechanism available for contacting them. Missed time cannot be made up; attendance and punctuality are a must.

Coordinates system-wide responses during emergencies/codes. Coordinates repair of all security related life safety systems.

This position does not provide patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing and speaking English. 

Experience:

One-year previous dispatching experience with emergency life safety systems and working knowledge of radio communication equipment is preferred. 

License(s):

None

Certification(s):

None

Computer / Typing:

Typing/Computer proficiency – basic knowledge/capability for typing and operation of dispatch center computers. Must possess the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.